The Mindset to Create a Culture of Excellence

Does your leadership team embody the mindset needed to create and sustain a culture of excellence?

In order to drive and sustain service, performance, and operational excellence a leader must embrace nine key paradigms. While a good majority of leaders believe in the concept of service excellence, only a small minority totally embrace it, act on it, and over time see significant results.

This is an excerpt of Chapter 5 from our popular book, The Leadership Book of Numbers Volume 1. As you read through these key paradigms, I encourage you to assess your behavior and consider which ones you need to improve on. At the end of this article is a link to assess the book and full article.

Highly Effective Leaders…

1. Are avid students of service excellence, and always striving for perfection in the manner in which service is delivered to the customer. They are never satisfied with mediocre or even good service, and persevere until they are able to consistently deliver the ultimate customer experience.
2. Find meaning and purpose in their work, and because of their strong commitment to the organization’s vision and mission, they easily inspire others to enthusiastically follow them.
3. Receive an intrinsic satisfaction from watching employees grow. Highly effective leaders thrive in a work environment that fosters employee empowerment and uncompromising levels of service for both internal and external customers.
4. Stay focused on the big picture, which is ultimately customer loyalty. The energy of their team should be channeled toward successful achievement of this business objective, which ultimately impacts bottom-line results.
5. Have high expectations and standards for themselves and their team. Unwilling to compromise company standards of service, they take ownership of their work (good or bad) and desire to work alongside other dedicated employees.
6. Are highly competitive, they do not enjoy losing or even coming in second place. Being number two is not an option in the minds of leaders consumed with excellence; it is achieved through their desire to be number one.
7. Know their attitude (good or bad) sets the tone for the team. These leaders are addicted to positive thinking and have no problem confronting negativity head on. Their positive, upbeat demeanor enables them to create great relationships with employees and customers alike.
8. Are empathetic in their helpful approach with people. Because of their genuine concern for others, highly effective leaders become fully engaged by listening with their ears and heart to find the essence of any customer or employee dissatisfaction. They are supportive of the uniqueness of others and emotionally sensitive.
9. Have an intense desire to share knowledge with their team. These leaders regularly collect information that is beneficial to the team, thus increasing its performance. They enjoy opportunities to learn more about the business.

Remember -- to drive excellence, productivity, and success within your team or organization, you must select a team of leaders who possess the mindset needed to embrace a culture of excellence. It does not happen by chance.

The Leadership Book of Numbers, Volume 1 
http://psbydesign.com/content/view/130/125/